Refund policy

Return & Refund Policy – Mowrizon

At Mowrizon, customer satisfaction is important to us. Please review our Return & Refund Policy before placing an order. This policy applies to orders shipped within the United States and should be read alongside any applicable consumer protection laws.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order, subject to the conditions outlined below.

To be eligible for a change-of-mind return, the product must:

  • Be unused and in its original condition.
  • Be clean and free from grass, dirt, stains, or other signs of use.
  • Include all original parts, accessories, manuals, and packaging where reasonably possible.
  • Be safely packaged to help prevent damage during return shipping.
  • Include proof of purchase or your order number.

For covers, seats and installed accessories, products that have been mounted, installed, or show signs of outdoor use beyond what is reasonably necessary for inspection may not be eligible for a change-of-mind return.

This policy does not limit any rights you may have under applicable law if a product is defective, damaged, or not as described.

2. How to Start a Return

To initiate a return, please contact our customer support team at:

Email: support@mowrizon.com

Please include your order number, the product you wish to return, and the reason for your request.

Once your return request is approved, we will provide you with:

  • Return instructions.
  • A Free return shipping label.

Mowrizon covers return shipping costs for eligible, approved returns.

Please do not send any item back without prior approval and return instructions from our customer support team.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery, where possible, at support@mowrizon.com.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging, where applicable.

We will review your request and work with you to determine an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

4. Exchanges

Exchanges may be available for damaged, defective, or incorrectly supplied products, subject to product availability and the circumstances of the request.

Please contact our support team before returning an item. We will explain the available options and any applicable shipping arrangements.

5. Restocking Fees

Mowrizon does not charge restocking fees for approved returns under this policy.

This does not remove the requirement for returned products to meet the applicable return conditions.

6. Refund Process

Once we receive and inspect an approved return, we will notify you of the outcome.

If your refund is approved:

  • The refund will be issued to your original payment method, unless otherwise agreed or required by law.
  • We aim to process approved refunds within 7 business days.
  • Your bank or payment provider may require additional time to make the funds available in your account.

The time it takes for a refund to appear in your account may vary depending on your payment provider.

7. Discounts & Promotions

Promotional discounts and coupon codes must be applied at checkout to be included in the original purchase price.

We generally cannot apply discounts retroactively to completed orders. This does not affect any rights you may have under applicable law.

8. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Address: 946 40th St, Moline, IL 61265, United States.
Email: support@mowrizon.com

Our customer support team is here to help with return requests and questions about your order.